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Customer Service Policies Swag 4x4

Customer Service

  • Shipping & Delivery

    Swag Performance Parts exclusively ships via UPS or USPS on all orders considered non truck freight. Swag Performance Parts will only ship to the fifty U.S states and Canada which excludes all other international destinations. In the event that you, the customer, places an order to an International address not listed above, Swag Performance Parts reserves the right to cancel your order and issue a full refund.

    When will my product be shipped out?

    Products marked Quickships by Next Business Day leave our warehouse by the next business day. Products without this message may be directly shipped from the manufacturer or out-of-stock. We will send an order status update with the products ETA by the next business day.  If you need immediate availability please use our "Live Help" feature or contact customer service.  

    How long will it take to receive my product?

    If the product is in stock most orders are received within 3-6 business days depending on your location. Non-stock, special order and out of stock items may take 1-2 weeks to be received. If you would like to check inventory or estimated ship date please contact us.

    Free Shipping Over $50.00

    Swag Performance Parts Free Economy Ground shipping is available on online purchases totaling $100.00 or greater. This free shipping offer is good only to U.S addresses within the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands.

    Free shipping is Ground. This offer does not apply to truck freight items, Transferflow Fuel Tanks, ATS Transmissions and BD-Power Transmissions. Swag Performance Parts reserves the right to select the carrier of our choice for this free shipping promotion.

    Free Next Day Air Shipping

    Swag Performance Partss free Next Day Air shipping is available on specially marked products.  This free Next Day offer is good only to U.S addresses within the 50 U.S. states, which excludes Puerto Rico, Alaska, Hawaii and the U.S. Virgin Islands.  Free Next Day Air delivery does not include Saturday Delivery.  This option is only available for certain orders, please contact customer service for this option.

    Free Next Day Shipping for Canadian Customers - The Free Next Day Air Shipping promotion is NOT available to Canadian customers. Swag Performance Parts will ship any product marked "FREE NEXT DAY AIR SHIPPING" UPS Standard Ground free of charge.

    APO/FPO Shipping (Military Address)

    If UPS shipping option is selected or standard on a product Swag Performance Parts CANNOT ship product directly to APO or FPO addresses because Swag Performance Parts utilizes UPS (which does not ship to APO/FPO addresses).  As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service, or selecting USPS shipping option for those products.

  • Privacy & Security

    We respect your privacy. This Client Privacy Policy describes how the Swag Performance Parts entity with whom you have entered or will enter into a contractual arrangement (“Swag Performance Parts”) uses personal data of representatives of clients of the Swag Performance Parts Group (“Representatives”). The policy describes how we may obtain Representatives’ personal data, the types of personal data we may obtain, how we use, share and protect the data, the rights of Representatives with respect to the data, and how to contact us about our privacy practices.

    SECURITY

    You can shop at swagperformanceparts.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards payments safely and securely for our customers.

    The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

    The company adheres to strict industry standards for payment processing, including:

    • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

    • Industry leading encryption hardware and software methods and security protocols to protect customer information.

    • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

    For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

    swagperformanceparts.com is registered with the Authorize.Net Verified Merchant Seal program.

  • Core Deposits & Returns

    Core credit returns will be accepted within 60 days of original purchase. After 60 days the core credit refunds will be at the discretion of Swag Performance Parts.

    To return your product for CORE credit, first drain ALL fluids, if any, from the product.  Then ship to address stated in for return policy.

    To return your NEW product for credit.  Please contact customerservice@swagperformanceparts.com to obtain a RMA number.  Please wait for this RMA and instructions before shipping back your NEW return.

    All NEW returns are subject to a restocking fee at SWAG Performance Parts discretion.

    Swag Performance Parts recommends using a carrier that provides package tracking to ensure your product gets back safely and quickly. You will not be reimbursed for shipping costs incurred in shipping the core.

    The credit card used for the purchase of the product will be used to credit the core return with the core's original invoiced value after inspection.

    Cores that have been disassembled or have missing and/or damaged major components will not receive full core credit.

    Core Deposits are required on some items listed in our store.  When you recieve the item, there will be instructions for returning the core.  When we recieve the core, you will be issued a refund for the the core deposit via the same way as payment was made.  Any questions can by answered by contact us or email customerservice@swagperformanceparts.com.

  • All return cores must be drained, no oil or fluids.  All cores must be in original boxes or packaging. 

    PRODUCT REFUNDS

    A RMA (Return Merchandise Authorization) number is required, and must be written on the outside shipping carton. Complete this form to obtain a Return Authorization Number and return shipment instructions.
    • Returns must be packaged securely in an outer carton
    • Do not write on the product packaging itself. Write only on the outer shipping carton.
    • Packages received without a Return Authorization Number written clearly on the outer carton will be refused credit and the package returned to sender.
    • Returnable items must be received by Swag Performance Parts within 30 days of the product being received by you the customer. (determined by UPS or USPS Tracking info)
    • Returned product must be in new, resalable condition, with all original boxes, packaging, parts, cables, manuals, etc.
    • Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 15-20% may be assessed.
    • Original shipping charges will not be refunded.
    • Gift Cards are not returnable or refundable for cash.
    • Customer is responsible for shipping costs incurred to return products.

    Some Circumstances in which credit will not be issued but not limited to:

    • Product has been installed and/or used
    • Product has been damaged from an attempt to be installed and/or used
    • Product is shipped back with out original box, manual and/or parts
    • Seal on electrical parts is broken
    • Product serial number does not match that of which was original shipped to buyer
    • Product is deemed not resalable by Swag Performance Parts due to customers own actions in dealing with the product

    All Edge Products, and PPE product returns will not be accepted without an RMA# from the manufacturer. Once you have received the manufacturer's RMA number you still MUST get an RMA number from Swag Performance Parts. Once the product is returned and inspected you will be issued a Store Credit or Exchange.

    Shipments refused by you the customer and returned back to Swag Performance Parts will carry an automatic 20% restocking fee deducted from the total credit owed. 

  • Ordering

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  • Payment and Sales Tax

    We accept all forms of payments Visa, MC,Amex, Discover, Paypal. And Cash for our walk in customers. Our website uses A secure socket Layer for added security.

    We are required to collect sales tax only in the state of Tennessee, if you are not in Tennessee then sales tax will not be charged.  In Tennessee, sales tax must be charge on all items picked up from our location or shipped to Tennessee address.  If you are a resale customer in the state of Tennessee and we do not have your sales tax information on file, then you will need to download and fill out the Tennessee Resale Tax Form and email it to us at customerservice@swagperformanceparts.com.  The form needs to be filled out completely and signed.  We will charge sales tax until this form is received.  Thank You for your cooperation.

  • Viewing Orders

    To View your order simply login to your account. There you can manage, get updates and refund orders

  • Warranty

    All product warranties if any, implied have been done so at the discretion of the manufacturer. If you need warranty assistance on any product you've purchased, please contact the manufacturer directly.

    Products manufactured by Swag Performance Parts carry a 1-Year warranty against defects in materials and craftsmanship. The Warranty is Limited to one (1) year from the date of sale and limited solely to the parts contained within the product's kit. All products that are in question of Warranty must be returned shipping prepaid to Swag Performance Parts and must be accompanied by a dated proof of purchase receipt. Warranty is limited to the original purchaser. 

    Under no circumstances shall the Swag Performance Parts be liable for any labor charged or travel time incurred in diagnosis for defects, removal, or reinstallation of this product, or any other contingent expenses.

 
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